Frequently Asked Questions

  1. How do I apply to a job on Collargig?

Answer: As a freelancer, after you have signed in and verified your email address, proceed to upload a valid means of identification (which would be approved within 24 hours). Then click on the “send proposal” in the job details page. Populate all fields, writing a brief cover letter in the description box why you think the client should hire you. Also provide a link to your portfolio for the Client, it increases your chances of getting hired.


  1. How do I get paid/withdraw on Collargig?

Answer: On your dashboard, click the “withdraw now” button where you can see your available balance. Alternatively, you can also click the “payout settings” button in the drop down options available on the right (beneath your profile picture), then click on the “withdraw now”   button, input the amount you would like to withdraw (an amount greater than or equal to N1,000) and request for withdrawal. Please note that your account would be credited within 48 hours


  1. How long do I have to wait for my bank account  to be credited after I have requested for a withdrawal?

Answer: 48 hours


  1. How do I add my account number on Collargig?

Answer: Click the Payouts settings on your dashboard, in the bank transfer section, populate all the details (Bank account Name, Bank Account Number, Bank Name) and then click submit.


  1. What happens if a Client does not mark my project complete on Collargig?

Answer: Click on the dispute button found in the left panel of your dashboard, then click on the create disputes icon. Select the project title from the drop down list, input dispute reason and then articulate the dispute details. Click the send dispute button. Our support personnel will get in touch with you within 12 hours of receiving your dispute request.


  1. What happens if a Client cancels the project midway without reason?

Answer:  Click on the dispute button found in the left panel of your dashboard, then click on the create disputes icon. Select the project title from the drop down list, input dispute reason and then articulate the dispute details. Click the send dispute button. Our support personnel will get in touch with you within 12 hours of receiving your dispute request.


  1. How do I check my total earnings on Collargig?

Answer: On your dashboard, scroll through the options and you can view your past earnings on the right.


  1. How do I check my available balance on Collargig?

Answer: On your dashboard, scroll down through the options and the available amount is displayed under the “available balance” icon.


  1. What is the difference between my pending and available balances?

Answer: Your pending balance is the amount of money that is currently in the Collargig system while you are executing a project for your client. That is, when you are hired for a project, the client makes the payment to Collargig pending the time you complete the project and the client deems it satisfactory. After the client marks the job complete, the amount of money automatically becomes your available balance which you then see in the available balance section. This is the amount of money available to you for withdrawal.


  1. How do I check my ongoing projects on Collargig?

Answer: When you are hired for a project, that project automatically moves to the ongoing project section in your dashboard. From the drop down button in your profile picture (top right), click on manage projects and then click on ongoing projects, a list of your ongoing projects is displayed. Alternatively, scroll down through the options on your dashboard and a list of your ongoing projects is displayed at the bottom left.


  1. How do I change my billing address?

Answer: Click on the account setting on the menu, then click on the billing address and update with a new billing address. Click on the save and update button to ensure the new address is reflected in all your invoices from Collargig


  1. How do I turn on new project notifications?

Answer: Go to your account settings (from the drop down list in the top right when you click your picture or from the left panel), click on manage account then slide the radio button on “New Project Notifications” green. Click on the “save accounts settings” button to save your changes.


  1. How can I report a project?

Answer: Click on the job to view its details, then fill the form in the report project section  (on the right)  and click the ‘Submit’ button. You will get a response within 24 hours.


  1. How do I report a Client?

Answer: Click on the Client Name (on top of the Project Title in the list of projects), the Client profile page is opened and on the report client session (bottom left), fill out the form and click the submit button. Your request will be attended to within 24 hours.


  1. What should I do if a client refuses to mark my project complete even though I have completed the project?

Answer: Create a dispute. Click on dispute (from the list shown when you slide over your profile picture at the top right or from the left panel). When the dispute page opens, click on create dispute, fill out the form and click the “send dispute”button. Your dispute would be attended to within 24 hours of receipt. Please note that you can only raise disputes against ongoing projects/services and cancelled projects/services.


  1. What should I do if a client cancels the project after I have been hired and commenced the work? 

Answer: Create a dispute. Click on dispute (from the list shown when you slide over your profile picture at the top right or from the left panel). When the dispute page opens, click on create dispute, fill out the form and click the “send dispute”button. Your dispute would be attended to within 24 hours of receipt. Please note that you can only raise disputes against ongoing projects/services and cancelled projects/services.